Client Experience Manager (Personal Lines)
Recruiting Partner: Kylee Shimabuku
Rocky Point, New York | Sales | Work from home flexibility | $85,000 to $100,000 | Job ID: 165954
Job Summary
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Client Experience Manager
(Location: Long Island, NY – in-office preferred, hybrid/remote considered)
A growing independent insurance agency is seeking a Client Experience Manager to lead a personal lines customer service team. This front-line leadership role is responsible for driving retention, coaching and developing staff, and ensuring high-quality service delivery in a fast-paced, call center–style environment.
What You’ll Do:
- Lead, coach, and hold accountable a team of licensed account managers, assistants, and claims support.
- Oversee personal lines and high-net-worth client service operations.
- Design and execute retention and cross-sell strategies to improve client retention and revenue.
- Track and analyze service metrics, ensuring efficiency and client satisfaction.
What We’re Looking For:
- 5+ years of personal lines insurance service leadership experience.
- Active P&C license
- Strong background in retention/renewal strategies and performance management.
- Applied EPIC experience preferred.
- Personable, data-driven leader who thrives in a high-volume service environment.
Compensation: $85,000 – $100,000 base + performance bonus (commensurate with experience).
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 165954
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Kylee Shimabuku
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Additional Information
At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
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Additional Information
At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.
