Operations Fulfillment Specialist

To Apply for this Job Click Here

THE POSITION

In this position, the incumbent will work hand in hand with our Operations Team handling all aspects of ticket supply chain logistics. With the aid of our in-house automation tools, the Operations Fulfillment Specialist will be responsible for servicing our Members and Customers with their orders via manual fulfillment, phone and email support.

This role combines elements of customer service, advocacy, and system management. Our ideal candidate has experience managing time-sensitive requests in a high-volume environment.

RESPONSIBILTIES

• Accurately carry out all fulfillment processes and protocols by monitoring sales across 14+ marketplaces
• Understand marketplace and primary ticketing policies and apply them to orders
• Maintain a general knowledge of all in-house tools, industry automation, and inventory management best practices
• Support end-consumers in both the purchasing and fulfillment processes
• Prioritize and respond efficiently to emails and phone calls in a fast-paced environment
• Assist Members with a variety of support requests, including researching and resolving common issues
• Work closely with internal teams and escalate requests to other departments (and individuals) as needed
• Build sustainable, trusting relationships with our Members through open and interactive communication to improve the overall Member experience
• Following up on client requests to reach a satisfactory resolution
• Exceed department standards for quality of service

 REQUIREMENTS

What we’re looking for

• Previous success in a consumer-facing position
• Professional in demeanor and appearance
• Must have excellent organizational skills
• Must be willing to work nights, weekends, and holidays when mission-critical tasks arise
• Ability to demonstrate uncompromised judgment and discretion regarding interpersonal relationships
• Ability to manage stressful and/or high-profile situations
• Self-discipline and a commitment to confidentiality and discretion (including with respect to sensitive information) 
• Good decision-making skills and judgment
• Flexible and reliable team player, within departmental team and the company as a whole
• Strong communication skills (written, verbal and non-verbal), and active listening skills
• Adept at time management and prioritizing job tasks, within defined parameters and/or objectives. Must be able to work independently
• Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 165913

#post

Ryan Skinner

To Apply for this Job Click Here