IT Helpdesk Tech – Law Firm
Recruiting Partner: Antonio A. Soto
Los Angeles, California | IT | Not Remote | $75,000 to $95,000 | Job ID: 158808
Job Summary
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Join a prestigious law firm based in the heart of Los Angeles, renowned for its commitment to excellence and innovation in legal services. We are seeking a talented Level 2 Helpdesk Support Specialist to join our IT team and provide exceptional technical support to our attorneys and staff.
The Level 2 Helpdesk Support role is responsible for providing advanced technical support, troubleshooting hardware and software issues, and ensuring seamless daily operations across the firm’s IT infrastructure. This role requires a proactive individual with law firm experience, a strong understanding of legal applications, and a commitment to outstanding customer service.
Key Responsibilities:
- Respond to and resolve escalated helpdesk tickets related to hardware, software, and networking
- Support end-users with Microsoft Office 365, document management systems (i.e., iManage, NetDocuments), and legal practice tools (i.e., Time Matters, ProLaw, or similar)
- Troubleshoot and resolve issues with Windows desktops, laptops, mobile devices, printers, and VoIP phones
- Assist with onboarding/offboarding procedures, including account setups and equipment deployment
- Collaborate with IT team on system upgrades, patch management, and project implementation
- Provide remote and onsite support across multiple departments
- Maintain clear documentation of technical issues and solutions
Qualifications:
- 3+ years of IT support experience, with at least 1–2 years in a law firm environment
- Strong knowledge of Windows 10/11, Microsoft Office Suite, Active Directory, and Exchange/Outlook
- Experience with legal applications such as document management systems and case management tools
- Familiarity with VPN, remote desktop, and network troubleshooting
- Excellent interpersonal, communication, and customer service skills
- Ability to manage and prioritize multiple tasks in a fast-paced environment
- Associate degree or technical certification (e.g., CompTIA A+, Microsoft Certified) preferred
Benefits:
- Competitive salary and performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with firm match
- Generous PTO and paid holidays
- Career development and training opportunities
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 158808
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Antonio A. Soto
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Additional Information
At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
Antonio A. Soto
Senior Recruiting Partner & Training Coach
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Level 2 Helpdesk Support Specialist
Additional Information
At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
Antonio A. Soto
Senior Recruiting Partner & Training Coach
