Director of Operations
Recruiting Partner: Karin Ballard
Minneapolis, Minnesota | Food & Beverage & Lodging | Not Remote | $92,000 to $105,000 | Job ID: 161595
Job Summary
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Join a fast-growing, joyful bubble tea brand known for quality, authentic and handcrafted drinks. With 12 stores across Minnesota and more on the way, we’re looking for a hands-on, people-first leader to serve as our Director of Operations.
Director of Operations Benefits and Compensation:
- Full-Time, Competitive Salary with quarterly bonus + Benefits
- Employee perks, i.e. enjoy delicious boba tea
- Growth opportunities
Director of Operations Requirements & Qualifications:
- 5+ years of multi-unit operations leadership (food & beverage, QSR, or retail preferred)
- Strong operational knowledge and comfort managing store-level KPIs: sales, labor, P&L, COGS, transaction counts, and customer satisfaction
- Strong understanding of service models and Passion for delivering consistent guest experiences across all locations
- Experienced in designing or enforcing training programs for front-line and management staff
- Experience working with and mentoring entry-level, hourly teen/college-aged teams
- Comfortable with fast past environment
- Excellent communication, training, and interpersonal skills
- Must be based in or willing to relocate to Minnesota
- Ability to travel regularly between store locations
Director of Operations Responsibilities:
- Oversee daily operations across 12+ Minnesota locations
- Lead by example with a hands-on presence in stores — coaching, jumping on the line when needed, and keeping a pulse on team dynamics
- Motivate and mentor a young workforce (mostly teens and college-aged staff) in a high-turnover, fast-paced environment
- Build strong relationships with Store Managers to support performance, morale, and retention
- Monitor and manage KPIs (sales, labor, COGS, guest experience) to drive store success
- Standardize and enforce SOPs, training protocols, and store-level systems
- Guide new store openings and team development across MN
- Ensure compliance with health, safety, and labor laws
- Collaborate with partner stores in Colorado & Florida to share best practices, training tools, and operational insights
- Training, Onboarding, and Retention
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 161595
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Karin Ballard
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Additional Information
At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
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Additional Information
At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.
