Job Summary

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We are a leading holistic wellness company experiencing significant growth, and we're excited to expand our team by adding a Customer Success Manager!

Are you passionate about delivering exceptional customer service?

Ready to join an innovative and fast-growing team where your leadership, problem-solving skills, and dedication to customer satisfaction are highly valued?

Don’t miss this exciting opportunity—this role could be a great fit for you!

Apply today to take the next step in your career!

Please note this is a traditional role that reports to an office setting 5 days per week.

Customer Success Manager Responsibilities Include:

Lead and manage the customer support team to ensure excellent service delivery.
Develop and implement strategies to improve customer satisfaction and retention.
Oversee and optimize daily operations of the customer support department.
Provide coaching and training to enhance team performance.
Collaborate with other departments to resolve customer concerns efficiently.
Monitor and analyze key metrics, making data-driven decisions to improve service levels.
Report directly to senior leadership, providing insights and recommendations.

Customer Success Manager Qualifications Include:

5+ years of experience in customer support or customer service management.
Proven leadership skills with the ability to motivate and manage a growing team.
Strong problem-solving and conflict resolution skills.
Excellent communication skills and a customer-first mindset.
Ability to analyze performance metrics and implement improvements.
Familiarity with CRM software and customer support tools.
Experience in wellness, holistic health, or related industries is a plus.
Ability to work in a fast-paced, on-site corporate environment, Monday-Friday.

Customer Success Manager Benefits Include:

Competitive base salary!
Great work-life balance!
Comprehensive benefits, including health, dental, and vision coverage!
Paid time off (PTO) and more!

This is the opportunity for you!

Submit your resume and change your future today!

JOB ID: 169295

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Frank Benzo

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.