Personal Lines Account Manager

Recruiting Partner: Kristan Caceres

Babson Park, Massachusetts | Sales | Hybrid | $55,000 to $74,000 | Job ID: 167179

Job Summary

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Join one of New England’s most respected, family-owned insurance agencies! Our client is a Five-Star Accredited Agency and proud to have been voted one of the Best Agencies to Work For by Insurance Journal!

As a Personal Lines Account Manager, you’ll play a vital role in supporting clients with their home, auto, and umbrella insurance needs—delivering exceptional service, fostering strong relationships, and helping clients protect what matters most.


What You’ll Do

  • Manage a book of standard personal lines accounts (auto, home, umbrella, and related policies).
  • Handle policy renewals, endorsements, billing questions, and day-to-day servicing needs.
  • Provide clients with clear, proactive communication and coverage education.
  • Work closely with carrier partners to resolve issues and ensure seamless service delivery.
  • Support producers and account executives by maintaining accurate policy data in Applied Epic.
  • Contribute to team initiatives and uphold the company’s values of service, integrity, and collaboration.

What You Bring

  • 1+ years of personal lines account management experience in an independent agency setting.
  • Active MA Property & Casualty license.
  • Excellent communication and relationship-building skills.
  • Strong attention to detail and the ability to manage multiple priorities.
  • Proficiency with Applied Epic or similar AMS platforms.
  • A positive, team-oriented mindset and a genuine commitment to client service.

Why You’ll Love It Here

  • Competitive pay + commissions & bonuses
  • 401(k) with company contribution
  • Health, dental, life & LTD coverage (up to 75% employer-paid)
  • Generous PTO: 3 weeks vacation + holidays & personal days
  • Supportive, family-style culture

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

 

JOB ID: 167179

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Kristan Caceres

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Additional Information

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

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At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

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Kristan Caceres

Senior Recruiting Partner