Service Coordinator

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We are seeking a highly organized and detail-oriented Service Coordinator to join our growing team. This role will be the first point of contact for customer service and service-related needs, ensuring a seamless experience for clients and internal stakeholders. The Service Coordinator will support everything from scheduling and warranty inquiries to administrative tasks, while leveraging project management skills to keep operations on track.

Responsibilities

• Serve as the primary contact for service inquiries, troubleshooting, and general customer questions
• Schedule service calls, installations, and follow-up appointments
• Support warranty processes, including documentation, claims, and customer communication
• Provide administrative support for service operations, including data entry, reporting, and recordkeeping
• Coordinate with technicians, vendors, and internal teams to ensure timely project completion
• Track service issues and escalate as necessary to management
• Assist in project management duties including timelines, deliverables, and client updates
• Contribute to continuous improvement of service processes and customer satisfaction

Qualifications

• 2+ years in customer service, service coordination, or administrative support
• Strong organizational and time management skills with attention to detail
• Excellent communication skills, both verbal and written
• Familiarity with scheduling systems or service management software a plus
• Ability to handle multiple priorities in a fast-paced environment
• Project management experience or training preferred

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 165883

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Michael Lanzetta

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