Director of Technology

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As a member of the South Carolina team, you will manage a team of direct reports, oversee contractors and vendors, and work with the General Manager and Director of Operations to provide technical expertise and guidance to South Carolina Government Partners while delivering digital solutions that meet partner and constituent expectations of availability, performance, and security.

As our Director of Technology, you will be responsible for leading our technical strategy, management, technical operations, and solutions delivery for our South Carolina subsidiary. In this role, you will provide technology vision and leadership for deploying IT initiatives and digital government solutions that serve the government and its citizens, improving service quality, cost-effectiveness, and business development in a growing, dynamic environment.

As a member of the South Carolina team, you will manage a team of 10, oversee contractors and vendors, and work with the General Manager and Director of Operations to provide technical expertise and guidance to government Partners while delivering digital solutions that meet partner and constituent expectations of availability, performance, and security.

Responsibilities

• Manage and oversee remotely hosted IT infrastructure, encompassing administrative, computing, data, and communications network capable of supporting large volumes of Internet traffic and e-commerce transactions hosted in a Tier IV data facility
• Manage technology solutions according to industry and corporate standards such as PCI/DSS and ITIL
• Manage application development and deployment of all products and services using MS Stack (.NET/C#)
• Manage team of 10, including software developers and system administrators; responsible for hiring, performance management, employee development, training/development, and succession planning
• Oversee a comprehensive quality control environment; establish and ensure adherence to DevOps standards, including release and change management, and foster process automation for builds, testing, and deployments
• Advise the organization on the appropriate need and use of current technology in support of business goals
• Develop and execute a strategic technology plan, including the execution of technology road maps
• Manage multiple high-priority, deadline-driven tasks
• Execute strategies in coordination with the Director of Operations and the General Manager
• Conduct annual financial and resource planning for the technology organization
• Meet contractual SLAs for metrics including service availability, incident/request resolution, response times, and financial processing accuracy
• Set objectives and goals for the organization and direct reports, tracking accomplishments and metrics of teams
• Communication – responsible for communicating Tyler's strategy, key initiatives, and culture to the technology team
• Communicate with Tyler’s executive leadership team and state/local government partner agencies
• Leadership – set the energy level and sense of urgency with direct team, partners, and peer groups. Demonstrate visible leadership – walk the talk.
• Innovation – deliver new products and services utilizing emerging and leading-edge technologies
• Establish relationships with key technology partners external to Tyler, and peer Directors of Technology at Tyler’s state enterprises

Qualifications

• Undergraduate (or Graduate) degree preferred in Computer Science or related discipline
• Minimum of 10 years of job-related experience
• Experience managing and developing employees and building a positive team culture
• Current knowledge of technology, computing systems, and web applications to include MS Stack (.NET/C#), and Content Management Systems (CMSs)
• Experience promoting and implementing SaaS products
• Experience implementing and managing custom web applications in an On-Prem/Hybrid/Cloud hosting environment
• Experience with managing work items in Atlassian Jira is preferred
• Experience with various software development methodologies, including Agile and Waterfall
• Strong communication skills for interacting with internal staff and external partners.
• Experience delivering to contractual SLAs for technology solutions
• ITIL certification preferred
• Strong leadership, organizational, prioritization, and project management skills
• Self-motivated and able to work in an autonomous, fast-paced and entrepreneurial environment
• Solid understanding of Windows-based operating systems and relational databases for database-driven, web-based solutions

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 163825

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Denise Pino

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