Director of Rooms

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Director of Rooms – Hawaii

Join a world-renowned 5-star luxury resort in Hawaii where exceptional service meets breathtaking island surroundings. We’re seeking an experienced, hands-on Director of Rooms to lead and elevate all aspects of rooms division operations—including front office, bell, concierge, valet, spa, and residential—at a property known for Forbes and AAA excellence.

Director of Rooms Compensation & Benefits:

• Base salary: $160,000 – $170,000

• Target bonus: 25%

• Generous relocation package

• Medical, dental, and vision coverage

• 401(k) with employer contribution

• Paid vacation and holidays

• Career advancement opportunities within a prestigious luxury hospitality group

Director of Rooms Key Responsibilities:

• Lead all rooms operations, including front desk, concierge, bell, valet, spa, and residential services

• Drive exceptional guest satisfaction and operational excellence across all touchpoints

• Manage departmental budgets, forecasts, and KPIs with strong financial oversight

• Foster a positive culture of accountability, mentorship, and professional development

• Collaborate closely with ownership, aligning strategic goals and service expectations

• Ensure operational excellence in a high-touch, luxury environment

Director of Rooms Qualifications:

• Minimum 5 years as Director of Rooms in a luxury resort (Forbes or AAA)

• Proven experience leading spa, residential, and full rooms division operations

• Strong business and financial acumen; experience with budget oversight and cost controls

• Skilled at building and mentoring high-performance guest-facing teams

• Experience with property management systems (PMS), budgeting tools, and reporting systems

• Exceptional communication, conflict resolution, and guest recovery skills

• Authorized to work in the U.S.

Director of Rooms Preferred Background:

• Experience in a five-star, five-diamond resort setting

• Familiarity with Forbes service standards

• History of working with ownership groups and asset management teams

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 161979

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Simón de Swaan

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