Help Desk Support Specialist

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We are looking for a motivated team member who is solution-oriented and enjoys helping others. Our ideal candidate has experience supporting 300 or more remote workers and has experience in the recruiting or staffing space. Help Desk tickets will involve issues around Salesforce, Zoom, and other software and IT related concerns.

Essential Duties of Role:

·      Respond to Recruiting Partner help desk ticket requests in a timely manner

·      Proactively complete tickets within standard

·      Maintain company brand standards of professional and timely communication, specifically utilizing zoom and phone when assisting Recruiting Partners

·      Attend assigned training and take ownership of understanding recruiting processes and day to day tasks of Recruiting Partners

·      Troubleshoot hardware and software issues at a basic level.

·      Resolve issues with various tools provided by company including, but not limited to, Salesforce, Zoom, Microsoft Outlook and SharePoint

·      Support creating and editing user email details and email distribution lists in Microsoft Outlook

·      Follow established IT policies, procedures, and best practices, including security and data privacy guidelines.

·      Escalate unresolved incidents to appropriate teams or vendors and follow up on open tickets until resolution.

·      Stay up-to-date on industry trends and new technologies relevant to support operations.

·      Assist with other IT team duties when necessary.

Qualifications:

·      Experience in a technical support role

·      Required experience in a Salesforce environment

·      Preferred experience in a recruiting or staffing company or role

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 159338

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Greg Dickinson

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