Industry News
Learn From The Experts: The Top Content Every Hotel Manager Should Be Consuming
People today enjoy access to vast quantities of information that was unimaginable just 20 years ago. Between the internet, podcasts, and e-readers, most everyone is capable of self-education. The hotel manager is particularly blessed with a plethora of widely accessible resources. Sometimes, the sheer volume of material is overwhelming. With that in mind, here is…
Are Your Employees Happy? How to Get The Most Out of Your Restaurant Staff
Good hospitality managers know how important morale is for their restaurant staff. All teams must stay motivated in order to perform well, and leaders are responsible for keeping spirits high. Employee happiness directly correlates with morale. Read on for five management techniques proven to get the best results from restaurant staff. Provide Incentives For Your…
How the Best Hotels in The World Are Dealing With the Emergence of Airbnb
Airbnb started in 2008 as a novel concept designed to disrupt the hotel industry. It’s achieved wild success over the years and is now quite a force. Indeed, a recent study in the International Journal of Hospitality Management suggests Airbnb has put a slight dent in many hotels’ revenues. However, the same study also provides…
Four Hotel Website Features That Every Hotel Needs to Add
Most of today’s hotels boast functional websites with various features to help the consumer experience. Some of the basics include a landing page, general information about the property’s amenities, and a description of rooms. However, technology is rapidly evolving. Any hotel website that hasn’t been updated recently may be lacking critical functions. Critical Hotel Website…
Fashion Corner: Top Medical Clothing Trends for Today’s Professional
Style trends come and go. And while styles change over time, it seemed like medical clothing trends for healthcare professionals remained stagnant for decades. Nurses typically wore scrubs, while doctors mixed it up between scrubs and business-casual attire. Fortunately, things have changed in the past few years. Healthcare professionals now enjoy many stylish and appropriate…
Good Leaders Aren’t Born, They’re Trained: How to Develop Staff to Become Great Restaurant Managers
Employee development is a hot topic in today’s corporate world. There are many conversations encouraging successful leaders to “send the elevator back down” once they’ve risen to their professional peak. While there’s a moral case to be made to develop staff, there are also pragmatic reasons for prioritizing hospitality staff development. Great entry-level restaurant employees…
Five Ways to Approach Negative Restaurant Feedback on Social Media
We’ve all read the internet horror stories about terrible restaurant experiences. Some restaurant feedback may be true, while others sound a little too “perfectly bad.” The reader is left wondering, “Did the waitress really scream at you in front of your toddler while throwing dishes at the wall?” Indeed, it’s often hard to separate online…
How to Utilize Mobile Devices During Hotel Training
Employee training is a critical component of any hotel operation. Whether it’s for new hires or continuing best practices, hospitality management finds itself in constant need of quality educational resources. The good news is that today’s world offers unprecedented technological solutions to make your training simpler and more effective. Mobile devices, such as smartphones, are…
Communication is Key: How to Change Bad Habits to Better Your Restaurant Management Team
Strong communication skills are important attributes for all managers. However, they are even more relevant in the chaotic and fast-moving hospitality environment. Regardless of experience level, any restaurant management team can work to improve their communication. Here are easy ways you can hone your communication skills for improved hospitality operations: Say What You Mean to…
Getting Personal: How Well Do You Know Your Hotel Customers?
Many consumers complain about 21st-century customer service. They voice concerns over automated tellers replacing human beings at banks and self-checkouts at the supermarket. It is true technology has rendered many daily activities “less human” than in previous years. However, hotel managers can now use that same innovation to know their customers on a different level….
