Industry News
Five Ways to Approach Negative Restaurant Feedback on Social Media
We’ve all read the internet horror stories about terrible restaurant experiences. Some restaurant feedback may be true, while others sound a little too “perfectly bad.” The reader is left wondering, “Did the waitress really scream at you in front of your toddler while throwing dishes at the wall?” Indeed, it’s often hard to separate online…
How to Utilize Mobile Devices During Hotel Training
Employee training is a critical component of any hotel operation. Whether it’s for new hires or continuing best practices, hospitality management finds itself in constant need of quality educational resources. The good news is that today’s world offers unprecedented technological solutions to make your training simpler and more effective. Mobile devices, such as smartphones, are…
Communication is Key: How to Change Bad Habits to Better Your Restaurant Management Team
Strong communication skills are important attributes for all managers. However, they are even more relevant in the chaotic and fast-moving hospitality environment. Regardless of experience level, any restaurant management team can work to improve their communication. Here are easy ways you can hone your communication skills for improved hospitality operations: Say What You Mean to…
Getting Personal: How Well Do You Know Your Hotel Customers?
Many consumers complain about 21st-century customer service. They voice concerns over automated tellers replacing human beings at banks and self-checkouts at the supermarket. It is true technology has rendered many daily activities “less human” than in previous years. However, hotel managers can now use that same innovation to know their customers on a different level….
Five Reasons Why Millennials are Running the Hospitality Industry
Most adults understand that everything in life changes. However, sometimes that change seems to happen so fast that it catches us off guard. Many hotels are now playing catch-up to meet the demands of today’s biggest hospitality consumers. The generational demographic known as the “millennials” are running the hospitality industry, and it’s time to adapt….
Is Your Hotel’s Operation Utilizing Technology Properly?
There was a time when the hotel industry was slow to adopt technology. However, in 2019 those days are long gone. Technology is now an integral part of the hospitality business model with uses ranging from Property Management Systems (PMS) to high-speed WiFi connections. Hotel leadership teams must always look toward the future in order…
Top Methods for Retaining a Successful Hotel Manager
Competent, successful hotel managers are a true blessing! They serve as the cornerstone to a prosperous business and must be valued as irreplaceable assets. However, a successful hotel manager is also in high demand by others. Your competitors appreciate their value too, and will try to woo them with enticing employment offers. This double-edged sword…
Be the Best Recruiting Firm
At Goodwin Recruiting, we want to be the best recruiters possible for our clients and our candidates. In fact, we have a set of Core Values we try to live by every day. On the top of that list is “Be the Best.” This is our commitment to you, every single day, to aim high in everything we…
Social media branding for recruiters
Social media is everywhere today. It’s so prevalent throughout our lives and our society that it has simply become a part of our daily routine. Having a party? Post it. Got a new car? Post it. Feeling anxious? Post it. Our lives, opinions, and attitudes are chronicled daily for all to see. For recruiters, social media…
Finding a Recruiter with Integrity
A reprint of our blog article previously published on recruiter.com The world of recruiting, too often, gets a bad name. Many candidates cringe and act as if they are trying to avoid the plague when they hear from a recruiter. Employer prospects and even clients will duck calls and avoid emails. Why? Because far too often recruiters simply…
