Posts Tagged ‘COVID-19’
What Changes Will the Restaurant Industry Sustain After COVID-19?
Few sectors have been hit harder by the pandemic than those within the multibillion-dollar hospitality industry. In the face of sudden and shocking disruption, yet known for its signature resilience, the restaurant industry has adapted and changed. Most immediate and notable are new approaches within the food and beverage (F&B) sector, the industry’s largest segment, where restaurant industry trends reflect bold innovation, shifting business models, and the creation of new paradigms for stability during and post-COVID-19. Restaurant operators, professionals, and essential workers are monitoring which trends are likely to…Read More
A Mid-COVID Retrospective: Do You Need Help Getting Back on Track?
In most industries, there are two types of people right now – those who are working and feel like they are underwater because there is too much to do with too few people to do it, and those who are still not working and feel like they are treading water. In both cases, it’s easy…Read More
Congratulations on Your New Job — Now to Impress!
“Congratulations on your new job!” is precisely what every job seeker is anxious to hear from family, friends, and LinkedIn connections. Getting the job is the first step toward accomplishing your goals. The next step is to impress for future success. In the job searching process, we’ve talked about how important first impressions are in…Read More
Give the Gift of Positivity
The word “karma” is often used within the context of the negative boomerang effect. We’ve all heard the phrase, “Karma is a…..” You can fill in the blank. Karma is a Sanskrit word that roughly translated means “action,” and it is rooted in the principle that basically you reap what you sow. But that definitely…Read More
Stress Relief in Uncertain Times
In these days of extreme uncertainty and too much anxiety, there needs to be a way to cope with the day-to-day grind. If you do not feel like going on a walk, meditating, or journaling, other productive options exist for stress relief. Life does not always have to be so serious, so take the time…Read More
The Freedom to Follow Your Dreams
On the Fourth of July, we celebrate freedom — the freedom to follow our personal and professional dreams. It is meaningful to reflect on the opportunities we have in America that are simply not available to everyone around the world. In the United States, we have the right to choose where we work and where…Read More
Is There a Smile Behind the Mask?
The customer service industry has been turned on its head, closed, and is reinventing itself to re-open. In addition to social distancing, which requires restaurants to lose half their tables and retail to limit their occupancy, all customer-facing personnel are required to wear masks. Beyond that, there are requirements across the country that require masking-up…Read More
How to Terminate With Compassion and Kindness: Terminating Is Never Easy, But It Can Be Done Humanely
With COVID-19, companies are needing to let go of staff as a reaction to the decrease in their business. Some are being transparent and explaining the reasoning, while others are being disrespectful. In the past week, I have heard too many firsthand stories of how employees were terminated improperly. In one case, a candidate was…Read More
Hospitality Managers: 4 Ways to Position Yourself Ahead of the Pack As Companies Begin to Rehire
The past two months have been exceedingly difficult for the hospitality industry. COVID-19-related closures have pushed thousands of qualified hospitality managers out of their careers and into a state of uncertainty. Now, as states across the country are beginning to lift their restrictions, our ever-resilient industry is preparing to go back to work. Amid cautious…Read More
What Is the Difference Between Strategy and Tactics?
You often hear the words ‘strategy’ and ‘tactics’ tossed around, but what really is the difference? Strategy describes the destination and an overview of the map to get there, and tactics are the specific directions and actions you need to take along the road. Robert Filek said, “Strategy without process is little more than a…Read More