Job Summary

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A luxury resort destination seeking a transformative Vice President of Operations. This executive leadership role will directly shape the standards, performance, and culture across a multi-property luxury operation known for delivering some of the highest service levels in the country.

Vice President of Operations – Benefits & Compensation

Competitive executive-level base salary (commensurate with experience)
Annual performance-based bonus opportunity
Comprehensive relocation package
Full benefits including medical, dental, vision, life, and disability coverage
401(k) with company match
Executive-level PTO and holiday schedule
Resort-wide perks including golf, spa, wellness, dining, and retail discounts
Professional development, industry conferences, and luxury training programs
On-property housing options available during transition (if needed)

Vice President of Operations – Requirements & Qualifications

10+ years of progressive leadership experience in luxury hospitality, including oversight of at least 3 properties and 300+ rooms
Experience in a Forbes-rated, Five-Star, or Five-Diamond environment strongly preferred
Proven success leading complex, multi-unit operations with luxury guest service standards
Demonstrated experience managing front office, housekeeping, F&B, spa, recreation, guest experience, and specialty operations
Strong financial acumen, including budgeting, P&L management, forecasting, and labor controls
Track record of building, developing, and coaching high-performing leaders
Exceptional communication, executive presence, and guest-relations abilities
Ability to excel in a hands-on, highly involved operational environment
Bachelor’s degree required; Master’s degree or advanced credentials preferred
Comfortable relocating to a remote luxury resort destination

Vice President of Operations – Preferred Background & Skills

Experience in independently owned ultra-luxury resorts or lifestyle hospitality brands
Prior leadership in high-touch environments such as large estates, boutique luxury hotels, destination resorts, casinos, or mixed-use hospitality portfolios
Strong background in Forbes training, luxury standards development, or service culture transformation
Expertise in large-scale renovations, new property openings, or multimillion-dollar capital projects
Familiarity with advanced hospitality systems: PMS, RMS, labor forecasting tools, and luxury service technology
Creative and innovative mindset with ability to elevate traditional guest offerings
Ability to thrive in a dynamic, evolving environment with exceptionally high service expectations

Vice President of Operations – Day-to-Day Responsibilities

Lead daily executive oversight across multiple hotels, specialty venues, and luxury guest environments
Serve as a highly visible presence on property, engaging directly with VIPs, UHNW guests, and high-profile clientele
Drive Forbes-level service execution through coaching, standards enforcement, and cross-department alignment
Oversee operational preparedness for large-scale events, peak seasons, VIP arrivals, and property-wide activations
Direct strategic staffing plans, talent development, and succession pipelines for all operational departments
Implement performance dashboards, service audits, and property-wide quality assurance programs
Partner with ownership, finance, sales, and marketing on annual planning and revenue optimization
Identify operational enhancements, technology upgrades, and guest-experience innovations
Lead risk management, safety, compliance, and regulatory readiness across all properties

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 168399

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Lisa Holy

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.