Director of Front Desk Operations

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Join a leading hospitality organization as the Director of Front Desk Operations, where you will play a crucial role in ensuring guest satisfaction and maintaining high standards of service quality. This position offers an exciting opportunity to lead a dedicated team and enhance the guest experience in a respected hotel environment.

Director of Front Desk Operations Benefits & Compensation

• Competitive salary.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off for work-life balance.
• Team member travel discount.
• Career development opportunities to help you grow in the hospitality industry.

Director of Front Desk Operations Requirements & Qualifications

• Minimum 5 years in a hotel management position.
• Previous AAA Four Diamond experience preferred.
• Strong leadership and communication skills.
• Ability to work in a dynamic environment.
• Attention to detail and effective problem-solving abilities.
• Knowledge of reservation systems and hotel operations.
• Flexibility to work a varied schedule, including weekends, holidays, and evenings.

Director of Front Desk Operations Day-to-Day Responsibilities

• Lead and manage the Front Office team with support from the Assistant Front Desk Manager.
• Collaborate with the Housekeeping Manager and supervisors to ensure clean, comfortable accommodations for all guests.
• Oversee smooth check-in and check-out processes to enhance guest satisfaction.
• Address guest inquiries and resolve any issues promptly and effectively.
• Coordinate with other departments to fulfill guest needs and expectations.
• Monitor guest feedback and implement improvements as necessary to elevate service quality.

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 167023

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Phil Arena

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