Director of Spa & Wellness

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The Director of Spa & Wellness is a visionary leader responsible for the overall strategic direction, operational excellence, and financial performance of this northern Minnesota's world-class spa facility. This individual will curate an unparalleled guest experience, ensuring every touchpoint reflects the resort's commitment to luxury, wellness, and personalized service. The Director will lead a dedicated team of spa professionals, foster a culture of continuous improvement, and drive innovation to maintain the spa's reputation as a premier destination for holistic well-being.

Duties & Responsibilities:

Strategic Leadership & Vision:

• Develop and execute a comprehensive strategic plan for the spa, aligning with the resort's overall vision and brand standards.
• Collaborate with other resort departments (e.g., F&B, Rooms, Sales & Marketing) to create integrated guest experiences and packages.

Operational Excellence:

• Oversee all day-to-day spa operations, including treatment rooms, wet areas, retail boutique, and reception.

Financial Performance & Revenue Generation:

• Develop and manage the annual spa budget, including revenue targets, expense control, and capital expenditures.
• Analyze financial performance, identify areas for improvement, and implement strategies to maximize profitability.
• Forecast demand and adjust staffing and inventory accordingly to optimize financial results.

Guest Experience & Brand Reputation:

• Ensure every guest receives a personalized, intuitive, and memorable spa experience.
• Actively solicit guest feedback and utilize it to continuously improve services and offerings.
• Maintain a pristine and tranquil spa environment that reflects the resort's luxury aesthetic.
• Represent the spa and resort at industry events, promoting the brand and networking with peers.

Job Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Holds or is willing to obtain an active Minnesota practitioner license.
• Minimum of seven to ten years of progressive leadership experience in a high-end luxury spa environment, with at least three to five years in a Director or Assistant Director role.
• Proven track record of driving revenue growth, managing budgets, and achieving financial targets in a spa setting.
• Extensive knowledge of spa treatments, therapies, wellness trends, and retail products.
• Exceptional leadership, communication, and interpersonal skills.
• Strong organizational and time management abilities with keen attention to detail.
• Proficiency in spa management software (e.g., SpaSoft, Mindbody, Book4Time) and Microsoft Office Suite.
• Demonstrated ability to inspire, motivate, and develop a diverse team.
• Passion for wellness, health, and delivering unparalleled guest experiences.
• Flexibility to work evenings, weekends, and holidays as required by the demands of a luxury resort operation.
• Ensure the highest standards of cleanliness, hygiene, and facility maintenance are consistently met.
• Develop, implement, and enforce standard operating procedures (SOPs) for all spa services and areas.

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 166160

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Jim Childs

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