Customer Success Manager/ Assistant Operations Manager

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Position Summary

The Customer Success Manager / Assistant Operations Manager will be the central link between our customers, sales team, and operations department. You will manage customer communications, support project execution, and ensure that every client has a positive experience from contract signing through project completion. This position also provides direct support to the Operations Manager in overseeing job schedules, materials, and crew coordination.

This role is ideal for someone with strong problem-solving skills, a customer-first mindset, and experience in the home services industry.

Key Responsibilities

• Act as the main point of contact for customers post-sale, ensuring a clear understanding of project scope, timeline, and expectations.
• Support the Operations Manager with scheduling, resource allocation, and project tracking.
• Monitor project progress to ensure timely completion and adherence to budget and quality standards.
• Proactively identify and resolve issues to maintain high customer satisfaction.
• Facilitate smooth communication between customers, field crews, and internal teams.
• Maintain accurate project records in the CRM and operations systems.
• Gather and analyze customer feedback to drive improvements in service and operations.
• Assist in enforcing safety and quality control procedures on all projects.

Qualifications

Required:

• Minimum 2+ years of experience in customer service or operations within the home services sector.
• Proven problem-solving skills with the ability to remain calm under pressure.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with CRM and basic office software.

Preferred:

• Experience in construction, remodeling, or home improvement industries.
• Familiarity with project scheduling tools and operational workflows.
• Bilingual skills a plus.

What We Offer

• $75,000-80,000 base salary.
• Comprehensive benefits package.
• A collaborative work environment with opportunities for advancement.
• Direct impact on customer satisfaction and operational success.
• Work with a trusted, growing brand in the New Jersey home improvement market.

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 164298

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Denise Pino

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