Resort Director of Front Office

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Step into a high-impact leadership role at a luxury coastal resort known for its service excellence and world-class guest experiences. As Director of Front Office, you’ll guide the daily operations and elevate the standards of multiple front-of-house teams in a dynamic, fast-paced setting.

Director of Front Office – Benefits and Compensation

• Competitive salary based on experience
• Comprehensive medical, dental, and vision insurance
• 401(k) plan with company match
• Paid vacation, holidays, and sick time
• Daily staff meals provided
• Uniforms supplied and laundered
• Employee discounts on accommodations, dining, and retail
• Relocation support available
• Professional development and internal growth opportunities

Director of Front Office – Requirements & Qualifications

• Prior Front Office Management experience in a luxury resort or large-scale property
• Direct experience overseeing Front Desk, Concierge, Loyalty, and/or Guest Services operations
• Strong command of Property Management Systems (preferably OPERA)
• Available to work flexible schedules, including weekends and holidays
• Excellent leadership, communication, and guest recovery skills
• Able to manage large teams across departments and maintain daily coordination with Housekeeping, Sales, and Finance
• Physically able to navigate both interior and exterior resort grounds
• Comfortable stepping on the floor when business levels or staffing require

Director of Front Office – Responsibilities

• Lead daily standups with Resort Leadership and report directly to the Director of Rooms
• Supervise and support team leaders across Front Desk, Concierge, Ideal Services, Loyalty, and Lobby Ambassador roles
• Collaborate with the Guest Services Manager, overseeing Bell, Valet, and Transportation
• Oversee guest arrival processes, including VIPs and loyalty members
• Maintain strong lobby presence during peak check-in/out times
• Support the Concierge team with reservations and guest itineraries
• Create schedules, manage payroll, and oversee supply inventories
• Conduct team training and onboard new hires
• Facilitate daily pre-shift meetings and monthly service tradition sessions
• Respond to and resolve guest concerns with professionalism and urgency
• Attend resort-wide operational meetings, including Pre-Cons and Guest Recovery

Director of Front Office – Preferred Background & Skills

• Bachelor’s degree in Hospitality or related field
• Experience leading teams at a AAA Four or Five Diamond property
• Background working within a loyalty program-driven guest environment
• Familiarity with luxury service standards and brand pillars
• Bilingual or multilingual communication skills
• Demonstrated track record of developing internal talent and building a strong team culture

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 163596

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Darryl Downs

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