IT Helpdesk Technician
Recruiting Partner: Mike Brittain
Matthews, North Carolina | IT | Not Remote | $50,000 to $60,000 | Job ID: 162253
Job Summary
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We’re looking for a tech-savvy IT Helpdesk Technician to join our growing hospitality brand. In this hands-on role, you'll be the first line of technical support for both Corporate and Hotel teams, ensuring smooth IT operations across locations. Previous hotel experience is required.
What We Offer:
- Competitive salary up to $65,000
- Health, dental, and vision benefits
- Paid time off and vacation
- 401(k) with company match
- The chance to grow with a dynamic and expanding hotel brand
Key Responsibilities:
- Provide technical support for hardware, software, and network issues
- Assist hotel and corporate staff with Microsoft Office, PMS, POS, and other hotel systems
- Handle user account management including setups, changes, and password resets
- Install, configure, and maintain IT equipment and software
- Document support tasks and resolutions clearly and accurately
- Support hotel guests with technical issues (Wi-Fi, in-room technology)
- Deliver basic IT training to hotel staff when needed
- Collaborate with internal IT teams and vendors to resolve complex issues
What We’re Looking For:
- Solid troubleshooting skills across Windows and macOS environments
- Hospitality/hotel industry experience is required
- Familiarity with hotel tech systems such as PMS and POS is highly desirable
- Strong communication skills, attention to detail, and a collaborative mindset
- Ability to stay organized and adaptable in a fast-paced setting
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 162253
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Mike Brittain
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Additional Information
At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
Goodwin Recruiting
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Additional Information
At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.
