Director of Member Education & Support

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Join a nationally respected nonprofit as a Senior Leader in a newly created, high-impact role. As the Director of Member Education & Support, you’ll set the strategic vision for educational programming, oversee a passionate and growing team, and play a key role in shaping member experience, leadership development, and long-term organizational success.

This is an opportunity to be a key pillar of the leadership team, driving innovation in how members learn, lead, and engage—while mentoring future staff leaders and navigating a high-visibility, volunteer-driven environment.

Compensation & Benefits

• Competitive base salary (commensurate with experience)
• Health, dental, and vision insurance
• Paid time off (PTO) and holidays
• Flexible work schedule and potential for remote work
• Professional development support
• Opportunity for long-term growth and influence within a national nonprofit
• Remote work schedule with 6 days in the office a quarter and as-needed travel for events.

Key Qualifications

• Bachelor’s degree required; Master’s preferred (Education, Leadership, Organizational Development, or related)
• 5+ years of progressive leadership in educational programming, member services, or staff development
• Proven success managing and mentoring a team—especially early-career professionals
• Experience delivering engaging in-person and virtual training, conferences, or certification programs
• Ability to operate under public scrutiny and collaborate across multiple stakeholder groups
• Familiarity with LMS systems, online learning tools, and KPI-driven program management

Preferred Background & Skills

• Experience in membership-based, volunteer-led organizations (e.g., fraternities, associations, nonprofits)
• Ability to work collaboratively with boards, committees, and influential volunteers
• Strong leadership presence and team-building mindset
• Passion for shaping strategy and building systems that support long-term educational growth

Ready to lead with purpose and make a lasting impact? This is your opportunity to help shape the future of member education at one of the nation’s most respected organizations.

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 161884

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Charles Frede

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