Technical Service Representative

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We are seeking a dedicated Technical Service Representative to be the voice of expertise for our customers, providing answers regarding the installation, service, and maintenance of restaurant equipment. In this pivotal role, you will not only answer technical questions but also process warranty claims, report technical issues, and manage the disposal of returned parts. Additionally, you will play a crucial role in maintaining comprehensive troubleshooting guides, ensuring that our customers receive the highest level of service and support.

Responsibilities:

• Respond to technical and parts inquiries from customers and field service personnel via calls, emails, SMS, and chat.
• Help with processing warranty service claims and returns of parts.
• Direct technical and parts issues to the appropriate departments to enhance customer satisfaction when identifying trends in product defects.
• Develop and enhance quality manuals and troubleshooting guides for customers and field service technicians.
• Keep up to date with our equipment to ensure we provide excellent customer service..
• Process parts orders and return authorizations for customers and parts distributors.

Requirements:

• Demonstrates knowledge of operating computer systems such as AX and phone systems on a consistent basis.
• Proficiency in Microsoft Office Suite with strong Computer Skills.
• Knowledge of refrigeration or HVAC process
• The person must be organized and possess strong follow-up skills.
• Possessing exceptional customer service skills is absolutely vital.

Benefits:

• Health Insurance – Medical/Dental/Vision
• 401k
• PTO
• Bonus
• Professional Development

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 159435

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Lisa Howard

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