Level 2 Helpdesk Support Specialist
Recruiting Partner: Michelle Castano
Los Angeles, California | IT | Not Remote | $75,000 to $95,000 | Job ID: 159240
Job Summary
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A prestigious law firm located in the heart of Los Angeles is seeking an experienced Level 2 Helpdesk Support Specialist to join its IT team. This individual will play a vital role in ensuring the seamless operation of the firm’s technical environment, providing advanced support to attorneys and staff, and maintaining high standards of service and responsiveness.
Position Overview:
The Level 2 Helpdesk Support Specialist is responsible for resolving escalated technical issues, supporting legal-specific applications, and contributing to the overall performance and reliability of the firm’s IT infrastructure. The ideal candidate will have prior experience in a law firm environment, strong troubleshooting skills, and a client-focused mindset.
Key Responsibilities:
- Respond to and resolve Tier 2 technical support tickets involving hardware, software, and networking issues
- Provide end-user support for Microsoft Office 365, document management systems (e.g., iManage, NetDocuments), and legal software (e.g., Time Matters, ProLaw)
- Troubleshoot desktops, laptops, mobile devices, printers, and VoIP phone systems
- Execute onboarding and offboarding processes, including account setup and equipment configuration
- Collaborate with the IT team on system updates, patching, and infrastructure projects
- Deliver both remote and onsite support across multiple departments
- Maintain detailed documentation of technical issues, resolutions, and procedures
Qualifications:
- Minimum 3 years of IT support experience, including at least 1–2 years in a legal or professional services environment
- Strong knowledge of Windows 10/11, Microsoft Office Suite, Active Directory, and Exchange/Outlook
- Familiarity with legal applications and case/document management tools
- Understanding of VPNs, remote desktop protocols, and general network troubleshooting
- Excellent communication, problem-solving, and organizational skills
- Ability to manage competing priorities in a high-paced environment
- Associate degree or relevant certifications (e.g., CompTIA A+, Microsoft Certified) preferred
Benefits:
- Competitive base salary with performance-based bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) plan with employer match
- Generous paid time off and holidays
- Ongoing training and professional development opportunities
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 159240
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Michelle Castano
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Additional Information
At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
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Additional Information
At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
