Job Summary

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We are hiring a Level 3 Systems Engineer to join our growing MSP team in Roanoke, TX.

This role is ideal for someone with MSP experience who enjoys advanced troubleshooting, Microsoft 365 support, networking, and serving as an escalation point for a busy service desk. You will spend your first phase learning the support environment and client base, then transition into a more dedicated escalation role handling higher-level technical issues.

Level 3 Systems Engineer Requirements

MSP experience required
Strong troubleshooting skills
Networking knowledge, especially DNS and common connectivity issues
Experience with Microsoft 365, Active Directory, and Windows environments
Strong communication and customer-facing skills
Ability to work independently in a fast-paced support environment

Level 3 Systems Engineer Nice to Have

Azure exposure
PowerShell
Microsoft certifications
Virtualization or security experience

Level 3 Systems Engineer Benefits

Health, Dental, Vision coverage
IRA with 3% company match
Paid Time Off & Holidays
Bonus pay, comp time, and cash incentives based on performance
Certification & training reimbursement/incentive program
A culture of growth, recognition, internal promotion, and investing in your career

This is a full-time, onsite opportunity with growth potential, certification support, and performance-based incentives.

JOB ID: 172777

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Brian Douglas

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.