Bakery – Assistant Shop Manager

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We are seeking an Assistant Manager to join a new, high-profile opening on Madison Avenue. This role is ideal for a hospitality professional who thrives on delivering refined service, supporting daily operations, and leading a team in an elegant, guest-first environment.

Assistant Manager Benefits & Compensation

• Comprehensive benefits plan, including medical, dental, vision, and life insurance
• Generous paid time off programs (vacation and personal days)
• 401(k) retirement savings plan with company match
• Pre-tax commuter benefits
• Work-life and wellness benefit platform
• Retail, restaurant, and activity discount program
• Freshly prepared staff meal while on duty
• Uniform and dry cleaning provided
• $2,000 employee referral bonus
• Additional perks and growth opportunities

Assistant Manager Requirements & Qualifications

• 2+ years of hospitality or café experience, with at least 1 year in a supervisory or team lead role
• Proven ability to lead and inspire a team while delivering exceptional guest service
• Strong organizational and multitasking skills with attention to detail
• Calm and solutions-oriented under pressure, especially during high-volume service
• Excellent interpersonal, communication, and problem-solving skills
• Professional appearance and demeanor suitable for a premium brand environment
• Food Handler Certification (or willingness to obtain promptly)

Must Haves

• Lead service with a guest-first mindset, ensuring personalized, attentive experiences
• Supervise and support front-of-house staff, providing real-time coaching and mentorship
• Assist with onboarding, training, and cultivating a culture of accountability and pride
• Oversee opening and closing procedures, maintaining cleanliness, organization, and ambiance
• Manage scheduling, shift coverage, and break allocation to ensure service flow
• Support inventory control, vendor communications, and order placement
• Handle cash management, reconciliations, and end-of-day reporting
• Maintain strong product knowledge of menu items, training staff to do the same
• Ensure service and environment align with brand standards and seasonal activations

Assistant Manager Preferred Background & Skills

• Experience in luxury hospitality, premium café, or fine dining environments
• Knowledge of coffee programs, specialty drinks, and pastry operations
• Previous involvement in new openings or concept launches
• Strong skills in guest relations and conflict resolution
• Familiarity with scheduling tools, POS systems, and vendor management

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 165671

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Emily Lauro

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