Sr. Account Manager

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We are seeking a dynamic and experienced Senior Account Manager to join our expanding travel technology team. This position combines partnership management, customer success, and team leadership—perfect for a strategic “player-coach” who thrives in a fast-paced, B2B environment. The role will primarily focus on supply-side partnerships and managing a portfolio of high-impact enterprise accounts within the travel industry.

Key Responsibilities:

Account Management & Growth:

Oversee and develop a portfolio of 75–100 B2B accounts, including major enterprise partners such as hotel groups, airlines, OTAs, and platforms like TripAdvisor.

Client Onboarding & Lifecycle Management:

Manage the onboarding process and ensure ongoing success post-launch. Facilitate smooth transitions from business development and deliver continuous value through strategic account oversight.

Team Leadership:

Act as a player-coach—manage your top accounts while mentoring and supporting the growth of a developing account management team.

Partnerships & Strategic Relationships:

Cultivate and sustain impactful partnerships. Strong relationships and existing connections within the travel and hospitality sectors are highly valuable.

Technical & Product Collaboration:

Serve as a liaison between clients and internal technical teams. Possess an understanding of connectivity and distribution systems, translating client needs into actionable product feedback.

Cross-Functional Execution:

Collaborate closely with business development, product, and technical teams to ensure seamless service delivery and long-term account success.

Ideal Candidate Will Have:

• 5–10+ years of B2B account management experience, preferably in travel tech, SaaS, or marketplaces
• Demonstrated success managing 75–100 accounts, with an emphasis on enterprise clients
• Experience leading or building teams in a fast-growth, dynamic environment
• Strong knowledge of travel supply, connectivity, and distribution systems
• Technical proficiency and comfort working across product and engineering teams
• Background in customer success, partnerships, or strategic account management
• Existing industry relationships within the travel and hospitality sectors
• Willingness and ability to work in-office (this is not a remote role)

Salary & Benefits:

• Salary range: $125,000–$150,000, DOE
• Comprehensive health benefits
• Bonus potential
• 401(k) plan
• Paid time off

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 162043

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Jennie Tay

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