Job Summary

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We are looking for a Resort Hospitality Operations Manager plays a central role in delivering an exceptional hospitality experience to guests at our small lakefront resort. This position is primarily guest-focused and responsible for managing front desk operations, supporting a small concession and retail area, and assisting with light housekeeping to ensure accommodations and common areas reflect the welcoming standards of the resort.

The ideal candidate is service-oriented, detail-focused, and comfortable multitasking in a small team environment.

Essential Duties and Responsibilitie

Resort Hospitality Operations Manager

Serve as the primary point of contact for guests before, during, and after their stay
Manage check-in and check-out procedures efficiently and professionally
Answer phone calls, respond to inquiries, and assist with reservations
Provide information about resort amenities, policies, lake activities, and local attractions
Resolve guest concerns promptly and courteously
Maintain accurate guest records, payments, and daily reports
Ensure the front desk and lobby areas are organized, clean, and welcoming at all times

Concession & Retail Operations

Operate and oversee the small on-site concession and retail area
Process sales transactions accurately using POS systems
Stock merchandise, snacks, beverages, and guest supplies
Monitor inventory levels and communicate restocking needs
Maintain attractive, organized displays and clean retail areas
Provide friendly, knowledgeable service to guests purchasing items

Light Housekeeping & Property Presentation

Assist with light housekeeping duties as needed, including preparing cabins for arrival
Refresh guest rooms and common areas to maintain cleanliness and comfort
Restock guest amenities and supplies
Conduct visual inspections to ensure spaces meet hospitality standards
Support overall property presentation to maintain a welcoming environment
Assist with general groundskeeping as needed such as trash removal, light landscaping, and maintaining walkways and lakefront areas
Help maintain docks and waterfront as needed in areas to ensure safety and cleanliness
Report maintenance issues beyond scope to management and coordinate follow-up as directed

JOB ID: 171557

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Pamela Romo

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.