HVAC Service Coordinator

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This role is the heartbeat of a busy home-services office—steady phones, constant moving pieces, and a team that genuinely relies on you to keep everything flowing. If you’re the type who can juggle calls, scheduling, and follow-ups without breaking a sweat, this is your kind of playground.

HVAC Service Coordinator – Benefits and Compensation:

• Competitive hourly pay: $23 to $26/hr
• Monday–Friday schedule, 8:00 AM to 4:30 PM
• 100% employer-paid health insurance
• Quarterly bonus potential
• Paid time off and paid holidays

HVAC Service Coordinator – Requirements & Qualifications:

• Prior experience in customer service, dispatch, CSR, or a home-services support role is preferred
• Strong phone presence with the ability to handle a high volume of inbound calls
• Ability to multitask across scheduling, data entry, and customer communication
• High accuracy with documentation and scheduling
• Ability to build or maintain simple shared spreadsheets for tracking parts orders
• Organized, steady, and reliable under pressure

Day-to-Day Tasks Include:

• Answer incoming calls
• Schedule service, bids, and installs
• Type proposals and file invoices
• Track parts orders and schedule follow-up appointments
• Dispatch technicians with accurate job notes
• Update customer profiles and records
• Send reminders, mailings, and service agreement notices
• Handle basic office tasks like ordering supplies and processing payments

HVAC Service Coordinator – Preferred Background & Skills:

• Experience using FieldEdge, ServiceTitan, Aptora, or similar software
• Familiarity with home-services workflows
• Someone who asks questions, seeks clarity, and jumps in when needed
• Comfort balancing multiple priorities in a fast-moving environment
• Experience supporting technicians or operations teams

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 167973

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Cassandra Williams

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