Job Summary

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Floor Manager – Premier Hotel Opening | New York City, NY

Join the opening team of a new, upscale hotel in New York City as a Floor Manager and play a key role in delivering an exceptional guest experience across multiple outlets. We are seeking an experienced, service-focused leader who can oversee daily front-of-house operations, mentor staff, and ensure smooth, efficient, and elevated service at all times.

Benefits

Competitive salary with performance-based bonus
Medical, dental, 401K, and paid time off
Holiday pay and additional employee benefits
Career advancement opportunities within a growing hospitality group
Collaborative, professional, and growth-focused environment

Responsibilities

Oversee daily operations of the hotel’s dining outlets, ensuring high standards of service and guest satisfaction
Lead, train, and mentor front-of-house staff to deliver impeccable, upscale service
Manage scheduling, staffing, and workflow to optimize operational efficiency
Ensure compliance with health, safety, and service standards
Work closely with culinary and management teams to deliver seamless guest experiences
Address guest concerns promptly and professionally, maintaining a positive hotel reputation

Qualifications

3–5 years of progressive leadership experience in upscale hotel or restaurant operations
Strong understanding of upscale service standards and staff training methodologies
Excellent organizational, communication, and leadership skills
Ability to thrive in a fast-paced, multi-outlet environment
Experience in pre-opening or new openings is a plus

JOB ID: 169577

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Robert Goebel

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.