Director of Training & Development

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Step into a dynamic role at a premier gaming and entertainment destination known for exceptional hospitality, a thriving team culture, and a commitment to unforgettable guest experiences. This is a place where learning fuels growth, innovation shapes excellence, and every team member is empowered to shine. As Director of Training & Development, you’ll craft the learning vision that drives service standards, leadership capabilities, and team culture forward.

Benefits & Compensation

• Competitive Salary
• Medical, Dental, Vision
• 401(k) with Employer Match
• Educational Assistance Program
• Ventra Commuter Benefit Program
• Unlimited PTO
• Volunteer PTO
• Bonus Eligible

Requirements & Qualifications

• Bachelor’s degree in Hospitality Management, Organizational Development, Business Administration, or related field
• 10+ years of training and development experience; hospitality background strongly preferred
• Deep understanding of hospitality service standards and operational workflows
• Exceptional communication and presentation skills across diverse audiences
• Strong expertise in instructional design, e-learning, and LMS platforms
• Proven leadership experience with the ability to develop and guide teams
• Analytical mindset with strength in metrics, KPIs, and data-driven optimization
• Ability to obtain and maintain required gaming-related licenses and certifications

Preferred Background & Skills

• Experience designing training for multi-department hospitality or service-focused organizations
• Track record of implementing engaging digital learning programs
• Strength in developing leadership pipelines and coaching managers
• Bilingual/Spanish a plus
• Highly organized, proactive, and skilled at cross-functional collaboration
• Passion for fostering positive culture, service excellence, and team member engagement
• Ability to adapt training strategies based on operational needs and performance gaps

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 168224

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Matt Nathanson

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