Director of Luxury Hotel Operations

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Are you a polished, emotionally intelligent leader ready to shape the future of luxury hospitality? Our client in San Antonio is seeking a Director of Luxury Hotel Operations to lead with grace, precision, and purpose. This is a rare opportunity to build a legacy at a Forbes 5-Star-caliber destination where every detail matters and every guest experience is curated to perfection.

As the Director of Luxury Hotel Operations, you will be the heartbeat of the property—a hands-on, highly visible leader who ensures every touchpoint reflects the highest standards of luxury. You will champion a culture of intuitive service, emotional intelligence, and anticipatory hospitality, ensuring that every guest feels seen, known, and valued.

Compensation & Benefits:

• Executive Committee Bonus Plan (up to 30% of annual salary)
• Company-paid short-term and long-term disability
• Medical, dental, and vision insurance
• 401K with employer match
• Partner hotel travel discounts
• Paid Time Off (PTO)
• Complimentary daily meal
• Referral Bonus Incentives
• Team Member Assistance Program

Key Responsibilities:

• Be a visible, engaged leader who connects authentically with guests and team members.
• Train and empower staff to deliver personalized, intuitive service—remembering names, preferences, and special requests.
• Create a workplace where team members feel motivated, valued, and proud to deliver exceptional service.
• Oversee all hotel operations with precision, from financial performance and budgeting to guest satisfaction and brand alignment.
• Ensure every detail—from turndown service to landscaping—reflects the highest standards of polish and quality.
• Recruit and retain emotionally intelligent professionals who embody the spirit of luxury hospitality.
• Personally oversee VIP stays and high-level requests, ensuring every detail is flawlessly executed.
• Uphold and enhance the hotel’s reputation as a premier luxury destination through strategic marketing, community engagement, and guest personalization.

Qualifications:

• Minimum of 10 years of hotel experience, including 7 years in a leadership role
• Proven success in a Forbes 5-Star property (required)
• Four-year college degree (preferred)
• Exceptional communication skills—polished, professional, and empathetic
• A sharp eye for detail and a profound understanding of luxury standards
• Ability to lead with emotional intelligence, resolve conflicts gracefully, and inspire excellence
• Financial acumen with the ability to balance cost control and uncompromising quality
• Passion for creating unforgettable guest experiences

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 167504

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Ed Gromacki

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