Client Success Manager

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Join a fast-growing organization that helps employers navigate immigration and workforce solutions. We are seeking a Client Success Manager (CSM), to work in Austin, Texas. Ensuring long-term client satisfaction, retention, and growth while serving as the primary point of contact for key accounts.

Client Success Manager – Benefits and Compensation

• Health, dental, and vision insurance

• 401(k) retirement plan with company match

• Paid vacation, holidays, and sick leave

• Professional development and training opportunities

• Career growth within a mission-driven, expanding company

Client Success Manager – Requirements & Qualifications

• Bachelor’s degree in Business, Communications, or related field

• Minimum of 3 years of client success, account management, or related experience

• Excellent verbal and written communication skills

• Strong organizational skills with the ability to prioritize multiple projects

• Proficiency in Microsoft Office Suite; experience with CRM systems (Salesforce, HubSpot, etc.) preferred

• Demonstrated ability to manage onboarding, retention, and client engagement programs

• Experience developing structured client referral initiatives (NPS-based, preferred)

• Self-awareness, humility, and strong attention to detail

• Willing to live and work in Austin, Texas

Client Success Manager – Preferred Background & Skills

• Prior experience in legal services, workforce solutions, or professional services environments

• Knowledge of immigration visa programs (H-2, TN, EB-3, H-1B, J-1)

• Proven ability to build long-term relationships while identifying growth opportunities

• Experience leading client onboarding processes and configuring CRM portals

• Background in cross-functional collaboration with Sales, Legal, Operations, and Finance teams

• Ability to analyze client satisfaction metrics and proactively address risk of churn

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 164992

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Jason Weaver

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