Director of U.S. Operations
Recruiting Partner: Nichelle Ritter
Chicago, Illinois | Food & Beverage & Lodging | Not Remote | $115,000 to $135,000 | Job ID: 164734
Job Summary
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About the Role
A fast-growing experiential brand is seeking a Director of U.S. Operations to lead its team, drive sales, and oversee expansion. This field-based role requires significant travel (50–75%), including international markets several times per year.
Responsibilities
- Lead Area Managers, General Managers of 20+ U.S. locations.
- Work closely with marketing, group sales, and technology teams to optimize business performance.
- Drive sales growth and ensure consistent operational standards across all sites.
- Full P&L accountability.
- Oversee 5–10 new openings per year (corporate and franchise).
- Develop scalable systems and processes to support expansion.
- Partner with international leadership to align U.S. performance with global strategy.
- Support franchise operations and ensure consistency between company-owned and franchise locations.
Qualifications
- 3–5 years of multi-unit, multi-state leadership experience.
- Experience leading operations for at least 20+ locations and 150+ employees.
- Direct experience managing and developing Unit-Level Managers, General Managers, and Area Managers.
- Background in companies with structured operating standards.
- Proven success in opening and scaling new locations.
- Sales-focused leader with the ability to inspire and coach teams.
- Strong in building systems and improving processes.
- Entrepreneurial and adaptable in a high-growth environment.
- Valid driver’s license and passport; open to 50–75% travel (including international).
Why Apply
- Medical
- Sick Days
- Vacation
- 401k
- Opportunity to shape U.S. operations during a critical growth stage.
- Competitive salary and benefits.
- A culture grounded in curiosity, fearlessness, and relentlessness.
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 164734
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Nichelle Ritter
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Additional Information
At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
Nichelle Ritter
Area Director
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Additional Information
At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.
Nichelle Ritter
Area Director
