Director of Operations
Recruiting Partner: Katie Nemecek
Cleveland, Ohio | Food & Beverage & Lodging | Not Remote | $110,000 to $120,000 | Job ID: 164507
Job Summary
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A rapidly growing multi-unit restaurant group is seeking an experienced and driven Director of Operations to lead performance across multiple locations. This leadership role is responsible for ensuring operational excellence, building strong teams, driving financial results, and delivering exceptional guest experiences. The ideal candidate is results-oriented, people-focused, and ready to lead a culture of execution and growth.
Director of Operations Benefits/Compensation
- Competitive salary based on experience
- Travel reimbursement or company vehicle for multi-location coverage
- Health, dental, and vision insurance options
- Paid time off and recognized holidays
- Performance-based bonuses and profit-sharing opportunities
- Leadership training and advancement potential
Director of Operations Requirements
- Minimum 2 years in a Director-level role overseeing 15+ multi unit restaurant operations
- Strong knowledge of financial reporting, budgeting, and P&L management
- Proven leadership skills in team development and performance coaching
- ServSafe certification required
- Able to travel frequently (>75%) and work flexible hours including nights/weekends
- Proficient in restaurant management and performance tracking systems
- Excellent interpersonal, decision-making, and organizational skills
Director of Operations Responsibilities
- Oversee daily operations across multiple restaurants to ensure consistency and compliance
- Lead and develop District Managers through regular coaching, training, and reviews
- Manage budgets and execute cost-saving strategies to maximize profitability
- Resolve customer issues promptly and ensure high guest satisfaction ratings
- Monitor operational metrics and execute action plans for improvement
- Ensure adherence to food safety, cleanliness, and brand standards
- Participate in leadership meetings and align operational strategies with company goals
- Build and maintain a strong internal talent pipeline for management roles
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 164507
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Katie Nemecek
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Additional Information
At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
Katie Nemecek
Senior Recruiting Partner
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Additional Information
At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.
Katie Nemecek
Senior Recruiting Partner
