Head of Customer Experience
Recruiting Partner: Kylee Shimabuku
Richmond, Virginia | Sales | Not Remote | $135,000 to $165,000 | Job ID: 164354
Job Summary
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Head of Customer Experience
We’re a fast-growing travel platform redefining protection on the go. We’re looking for a Head of Customer Experience to lead and scale our CX operations.
What You’ll Do
- Lead and mentor global CX teams
- Build and execute an omni-channel CX strategy
- Drive operational excellence and use data/tech to scale
- Champion the voice of the customer across the company
What We’re Looking For
- 7+ years leading CX or call center operations (50–100+ reps)
- Experience scaling B2C, omni-channel teams
- Data-driven, tech-forward leader
- Startup/high-growth experience strongly preferred
Join us and help shape the future of customer experience in travel.
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 164354
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Kylee Shimabuku
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Additional Information
At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
Kylee Shimabuku
Senior Recruiting Partner
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Additional Information
At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.
Kylee Shimabuku
Senior Recruiting Partner
