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Personal Lines Account Manager – Independent Insurance Agency

Location: Columbus, OH (Hybrid: 3 days in office / 2 days remote)

Compensation: $50,000–$57,000 base + benefits

About the Opportunity

A well-established independent insurance agency is seeking a Personal Lines Account Manager to join its close-knit, client-centered team. This role is ideal for a service-driven insurance professional who thrives in a collaborative environment and values long-term relationships over transactional interactions.

What Makes This Role Unique

• Relationship-first approach: The agency prioritizes genuine care for clients, with a focus on providing the right coverage—not just selling policies.
• Professional growth commitment: 2 hours/week dedicated to development time + full reimbursement for insurance designations.
• Balanced environment: A team-oriented, low-pressure culture that values both professional success and personal well-being.

Key Responsibilities

• Manage day-to-day servicing of personal lines accounts (policy issuance, renewals, endorsements, quoting, changes, and client communication).
• Build and maintain strong client relationships with a focus on retention and quality service.
• Proactively identify areas for process improvement and collaborate with leadership to implement changes.
• Maintain accurate client records and documentation in agency management systems.

Qualifications

• Experience: Minimum of 2 years personal-lines account management or CSR experience (more preferred).
• Active OH P&C License
• Skills: Strong client service skills, coachable, adaptable, and detail-oriented.
• Mindset: Solutions-focused, proactive, and able to contribute to a collaborative team environment.
• Familiarity with Hawksoft a plus, but not required—training provided.

Compensation & Benefits

• Base salary $50,000–$57,000
• Health & life insurance (100% employer-paid for employee; family coverage available at employee cost).
• 401(k) with 4% match.
• Short-term disability coverage.
• Flexible hours (any 8-hour shift between 8 a.m.–6 p.m.).
• 2 weeks PTO.
• Professional development support: 2 hours/week dedicated learning time + full designation reimbursement.

Who Will Thrive Here

This role is perfect for someone who:

• Values long-term client relationships over high-pressure sales.
• Wants to work in a supportive, stable agency with a collaborative, small-team culture.
• Is proactive, coachable, and committed to continual improvement.

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 163685

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Kylee Shimabuku

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