Director of Front Office

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Join a high-performing Rhode Island hospitality team where leadership, service excellence, and operational precision come together. This is your opportunity to lead front office operations at a distinguished property known for exceptional guest experiences and 4-diamond service standards.

Director of Front Office – Benefits and Compensation

• Competitive salary commensurate with experience
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off, including holidays, vacation, and sick leave
• Discounted room rates at partner hotel properties
• Complimentary daily meals
• Uniform provided and professionally laundered
• Leadership development and internal advancement opportunities
• Dynamic and supportive work environment with engaged teams

Director of Front Office – Requirements & Qualifications

• Minimum 2 years of direct hotel Front Office experience in a leadership role
• Strong background in staff training, supervision, and performance management
• Availability to work 50 hours per week, including weekends and holidays
• Excellent communication, guest service, and conflict resolution skills
• Proficiency in hotel systems (PMS) and reporting tools
• Ability to maintain a polished, professional 4-diamond presentation
• Proven ability to manage guest concerns calmly and effectively

Join a high-performing hospitality team where leadership, service excellence, and operational precision come together. This is your opportunity to lead front office operations at a distinguished property known for exceptional guest experiences and 4-diamond service standards.

Director of Front Office – Benefits and Compensation

• Competitive salary commensurate with experience
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off, including holidays, vacation, and sick leave
• Discounted room rates at partner hotel properties
• Complimentary daily meals
• Uniform provided and professionally laundered
• Leadership development and internal advancement opportunities
• Dynamic and supportive work environment with engaged teams

Director of Front Office – Must Haves

• Oversee daily operations of Front Office and Guest Services, ensuring operational excellence and adherence to brand standards
• Ensure completion and accuracy of registration cards, credit checks, rate discrepancy reports, and checkout balance reports
• Assign and block guest arrivals with attention to VIPs, Select Guests, ESPs, and special requests
• Lead and reinforce continued training efforts with all associates, including MOS & POE programs
• Collaborate with Assistant Front Office Managers and communicate key updates during shift transitions
• Troubleshoot hotel computer system issues and maintain system knowledge for effective training and maintenance
• Handle guest complaints with professionalism, turning challenges into opportunities for service recovery
• Participate in scheduling and monitor payroll productivity to maintain labor efficiency
• Attend departmental and property-wide meetings as designated by the Director of Operations

Director of Front Office – Preferred Background & Skills

• Experience in luxury or 4-diamond hotel settings
• Familiarity with Opera or similar PMS platforms
• Degree or certification in Hospitality Management is a plus
• Bilingual capabilities (especially Spanish or French) preferred
• Experience developing and rolling out service excellence programs
• Strong cross-departmental collaboration skills

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 163467

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Jason Weaver

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