Guest Service Manager

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We are looking for a seasoned and passionate Guest Experience Manager to oversee and elevate our guest service to an exceptional, estate-quality level. In this role, you will lead the guest journey with warmth and precision, ensuring each guest feels like a treasured visitor in a private residence rather than a typical hotel guest. The right candidate will bring both emotional intelligence and refined hospitality experience, leading with authenticity, elegance, and care.

Compensation & Perks

• Competitive salary up to $95,000
• Leadership role at a Relais & Châteaux-caliber destination
• Direct influence on crafting memorable luxury guest experiences
• Work in a beautifully appointed, estate-style property
• Join a passionate, tight-knit hospitality team
• Ongoing training in Forbes Five-Star and estate service excellence
• Become part of a brand that values grace, connection, and sophistication

Role Responsibilities

• Serve as the on-site point person for daily guest operations, with a focus on arrivals and departures
• Personally manage and oversee pre-arrival planning, concierge services, and guest communications
• Create personalized, heartfelt welcomes—greeting guests as honored guests of a private estate
• Lead and guide the guest-facing team, including Communications, Hosts (MODs), and Stewards
• Demonstrate and reinforce standards of etiquette, hospitality, and high-touch service
• Engage proactively with guests, anticipate needs, and create seamless, elevated interactions
• Partner with Housekeeping, F&B, Events, and Facilities teams to deliver a coordinated guest experience
• Maintain oversight of all guest touchpoints—email, phone, in-person—with a focus on clarity and refinement
• Handle feedback gracefully, ensure timely follow-up, and contribute to service evolution
• Support recruitment, training, and continued growth of guest service staff

Qualifications & Requirements

• Minimum 5 years in luxury or boutique hospitality, with at least 2 years in a leadership role
• Well-versed in Forbes Five-Star, Relais & Châteaux, or similar service frameworks
• Prior experience in estate-style, bespoke service environments highly preferred
• Strong leadership presence with a warm and gracious communication style
• Experienced in concierge, VIP, and high-touch guest services
• Solutions-oriented, organized, and able to manage cross-functional teams with poise
• Available to work evenings, weekends, holidays, and during high-profile events

Who Thrives Here

This role is ideal for a gracious, composed leader who treats hospitality as a deeply personal craft. You lead by example, show up with humility and warmth, and create spaces where both guests and team members feel genuinely seen and cared for. You’re not just managing a service experience—you’re creating the feeling of home.

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 162105

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Corey Holmes

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