Director of Premium Services
Recruiting Partner: Charles Frede
Boston, Massachusetts | Food & Beverage & Lodging | Not Remote | $110,000 to $125,000 | Job ID: 157063
Job Summary
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Preferred Background & Skills
- Lead all premium service operations, including suites, clubs, and high-end concessions.
- Manage, coach, and develop a team of 6 salaried managers and a large unionized hourly staff.
- Collaborate with the Director of Catering to deliver premier events and guest experiences.
- Maintain strong client relationships and ensure premium guest satisfaction.
- Drive operational excellence, financial performance, and innovative service delivery.
- Support business development, long-term planning, and new revenue strategies.
- Please make sure compliance with union agreements and labor standards.
Requirments & Qualifications
- Bachelor’s degree or equivalent relevant experience.
- 5–10 years of recent leadership experience in premium services, food & beverage, or hospitality.
- Proven experience managing unionized teams in a large-scale venue (stadium/arena experience preferred).
- Prior Director or Assistant GM level experience highly desired.
- Strong P&L responsibility experience (up to $25M operations).
- Outstanding communication, leadership, and mentorship skills.
- Ability to thrive in a fast-paced, dynamic environment with complex demands.
Compensation & Benefits:
- Competitive base salary: $110,000–$125,000
- Bonus potential
- Full health, dental, and vision insurance
- Paid time off and sick leave
- Relocation assistance considered
- Growth opportunities within a national hospitality portfolio
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 157063
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Charles Frede
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Additional Information
At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
Charles Frede
Senior Recruiting Partner
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Additional Information
At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
Charles Frede
Senior Recruiting Partner
