Job Summary

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We are a Luxury hotel group in search of a personable and professional Reservations Manager experienced in call center systems and leading a team. This is an onsite position in Middletown, RI. If you are a great collaborator and a detailed hospitality and systems trainer, apply today!

Reservations Manager Requirements:

2+ years in hotel operations in reservations or front desk
2+ years of leadership experience
Experience with Reservations systems or call center operations
Experience with rate management for independent hotels preferred
Excellent data analytics skills
Experience working with OTAs preferred
Computer savvy and familiar with many software systems, a quick learner of new programs

Reservations Manager Responsibilities:

Manage the reservations call center team with integrity and consistency
Work with sales, revenue, and operations leaders to determine the best rate for properties and room types
Handle guest escalations with confidence, professionalism, personability, and integrity
Regularly visit hotels in the portfolio to understand the properties, meet with GMs and local reservations managers, and collaborate on reservations and rate management
Other duties as assigned

Reservations Manager Benefits:

Medical Insurance
401k with match
PTO/Vacation Accrued
Strong, Positive Company Culture

JOB ID: 171345

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Ben Riggs

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.