Job Summary

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Our client is seeking a dynamic and proactive Online Reputation Manager to oversee and enhance their clients' presence on Google and Yelp reviews. In this role, you will be responsible for managing the clients' online reputation by monitoring, responding to, and shaping customer feedback across review platforms. This role requires expertise in Google and Yelp's policies and experience in utilizing them to dispute and remove false, fraudulent, and defamatory reviews.

Online Reputation Manager Responsibilities

Monitor and analyze reviews on Google, Yelp, and other relevant review sites to identify those that violate the platform's policies.
Respond promptly, professionally, and empathetically to customer reviews, addressing concerns and thanking reviewers for their feedback.
Develop and implement strategies to improve overall online ratings and customer satisfaction scores.
Write clear and engaging responses that reflect excellent communication skills and uphold AP style guidelines.
Manage crisis situations by proactively addressing negative reviews or publicity with transparency and professionalism.
This role is dedicated to fulfillment; the organization supplies the full client pipeline, eliminating the need for any sales activities.

Online Reputation Manager Qualifications

Proven experience in reputation management, with a focus on online review platforms.
Strong writing skills with the ability to craft compelling responses while adhering to AP style standards.
Excellent research skills to gather relevant information quickly and accurately.
Exceptional communication skills with the ability to speak confidently in public or virtual settings when needed.

Online Reputation Manager Benefits

75,000 to $100,000 base salary,
5-25% Performance bonuses
Health, Dental and Vision insurance
PTO
401k Matching

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 168888

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Wynn Gates

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.