Job Summary

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Personal Lines Account Manager – Natick, MA

Join a respected insurance agency known for its supportive leadership, flexibility, and strong work-life balance. As a personal lines account manager, you’ll enjoy full ownership of your book of business, exposure to diverse accounts (including high-value homes), and the chance to grow with a company investing in technology and operational improvements.

Personal Lines Account Manager Benefits & Compensation

Competitive base salary plus 20% commission on new and renewal business
Comprehensive health, dental, and vision coverage
Life insurance, long- and short-term disability benefits
Generous paid time off
401(k) with company match
Hybrid schedule (2 days in-office, 3 days remote)
Collaborative, people-first environment with opportunities for growth

Personal Lines Account Manager Requirements & Qualifications

Active Property & Casualty license, or ability to obtain within 90 days (required for commission eligibility)
3+ years of personal lines account management experience
Proven experience quoting and renewing personal lines policies
Ability to independently manage a full book of accounts and prioritize effectively
Customer-focused mindset and strong communication skills
Familiarity with a wide mix of personal lines products (home, auto, umbrella, boat)

Personal Lines Account Manager Day-to-Day Responsibilities

Manage an assigned book of personal lines accounts with full ownership of each client relationship
Act as the primary contact for client inquiries, endorsements, policy changes, and coverage questions
Quote and remarket new and renewal business as needed
Support clients throughout the entire claims process, as there is no separate claims department
Ensure accurate policy documentation and workflow management within the agency system
Collaborate with internal service staff and insurance carriers to resolve policy issues
Deliver a high-touch, customer-first experience while balancing volume and attention to detail

This is a unique opportunity to build relationships and take true ownership within an established, client-centric agency.

JOB ID: 170932

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Kristan Caceres

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.