Job Summary

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The Director of Operations leads a multi-unit restaurant portfolio across California, providing hands-on leadership to General Managers and driving performance through accountability, sales growth, and operational consistency. This role oversees 7–8 locations with varying sales volumes and leadership maturity and requires a visible, motivating leader who delivers measurable results.

Key Responsibilities

Leadership & Accountability

Lead, coach, and develop General Managers through consistent in-restaurant presence and performance management.
Set clear expectations and hold leaders accountable to KPIs, behaviors, and operating standards.
Identify performance gaps and implement corrective action plans with defined timelines.
Build leadership bench strength through hiring, development, and succession planning.

Sales Growth & Guest Experience

Drive sales performance by improving guest experience, execution, and team engagement.
Ensure consistent execution of promotions, local marketing initiatives, and sales-driving programs.
Coach leaders on hospitality behaviors, conversion opportunities, and repeat-guest engagement.
Partner cross-functionally to support underperforming locations.

Operational Excellence

Ensure consistent execution of food quality, service standards, cleanliness, safety, and brand presentation.
Establish routines that drive consistency, including restaurant visits, operating reviews, and follow-ups.
Lead performance improvement and turnaround efforts as needed.

Financial Performance

Own performance across sales, labor, food cost, controllables, and profitability.
Review financial results, identify trends, and lead course-correction efforts.
Coach General Managers on financial understanding and operational levers.
Ensure staffing, scheduling, and cost decisions protect both profitability and guest experience.

Qualifications

Multi-unit restaurant operations leadership experience overseeing multiple locations.
Full-service restaurant background; high-volume or brand-driven experience preferred.
Proven ability to improve performance through leadership development and accountability.
Demonstrated success driving sales growth through guest experience and execution.
Strong P&L knowledge and comfort leading data-driven performance discussions.
Hands-on, field-focused leadership style.
Ability to travel regularly within California.

Leadership Characteristics

Direct, consistent, and accountable
Motivating, visible, and hands-on
Comfortable addressing performance issues and leading change

Compensation & Support

Car allowance for in-market travel
Phone allowance
Comprehensive healthcare coverage
401k

JOB ID: 169922

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Nichelle Ritter

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.