Director of Field Operations – Mid Atlantic Region

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Join a well-established, growth-oriented operator of airport restaurants across the United States, known for delivering exceptional service to guests from around the world. This is an exciting opportunity to drive operational excellence, develop strong teams, and help shape the guest experience in unique, high-traffic environments. If you are a driven operations leader ready to make a broad impact in a dynamic, people-focused organization, we welcome your application.

Director of Field Operations Benefits & Compensation

·       Comprehensive medical insurance

·       Meal discounts

·       Clear opportunity for advancement and professional growth

·       Other perks

Director of Field Operations Requirements & Qualifications

·       3–5 years of restaurant General Manager experience or 1–3 years of multi-unit management overseeing $25 million+ in annual revenue

·       ServSafe Certification

·       Experience with Toast Point of Sale software

·       Experience with Service Channel facility maintenance software and LRM platforms

·       Strong business management and accounting knowledge

·       Superior computer, problem-solving, and customer service skills

·       Excellent communication and interpersonal skills

·       Previous experience managing union employees

·       Willingness to travel up to 30% and provide after-hours support as needed

Director of Field Operations Preferred Background & Skills

·       Experience in both full-service and quick-service restaurant operations

·       Ability to resolve conflicts and de-escalate challenging situations

·       Decisive, with strong delegation and resource management skills

Director of Field Operations Day-to-Day Responsibilities

·       Lead, coach, and supervise multiple restaurant locations and hospitality managers within the restaurants

·       Conduct regular store audits, follow up on corrective actions, and ensure consistent application of company standards

·       Engage directly with guests to resolve feedback and uphold high service standards

·       Support General Managers and the home office, both on-site and remotely

·       Manage supply chain issues and assist with food service procurement as needed

·       Consistently seek ways to improve operations, address challenges, and implement solutions

·       Complete special projects and initiatives

JOB ID: 169422

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Anita Moren

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