Customer Service Supervisor

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We are hiring a Customer Service Supervisor to support campus dining operations and oversee the university Dining Plan at a designated location. This role offers the chance to be part of a collaborative, service-driven campus team known for its positive culture and commitment to operational excellence. The supervisor will manage daily front counter operations while delivering high-quality service to students, faculty, and staff, making a meaningful impact within the university community.

Position Details

This is a full-time, Monday–Friday role (40 hours per week), with occasional evenings or weekends as needed.

Customer Service Supervisor Benefits & Compensation

• Medical, dental, and vision insurance
• Competitive paid time off and holiday schedule
• Professional growth opportunities and internal advancement
• Supportive, inclusive workplace environment

Customer Service Supervisor Qualifications

• Background in customer service, administrative support, or front desk operations
• Strong communication skills with the ability to resolve issues efficiently
• Experience supervising, coaching, and training staff while ensuring adherence to procedures
• Flexibility to work occasional evenings or weekends

Customer Service Supervisor Preferred Experience

• Prior experience in a university or higher education setting
• Knowledge of ID card systems or campus access processes
• Comfort with administrative tools, record management, and software systems

Customer Service Supervisor Key Responsibilities

• Manage account requests, photo submissions, meal plan updates, and daily transaction reconciliation
• Deliver exceptional service to students, faculty, staff, and campus visitors
• Promote and sell meal plans and related accounts, supporting marketing initiatives
• Supervise front counter staff and ensure compliance with university policies
• Oversee inventory, supplies, document scanning, and card mailing processes
• Coordinate with campus departments on card production, billing, and access needs
• Act as the primary point of contact with Human Resources for faculty and staff card issuance and issue resolution
• Lead front counter operations in the Manager’s absence, including after-hours coverage when required

JOB ID: 169762

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Amber Gehringer

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