Job Summary

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We are seeking a detail-oriented and personable Client Care Representative to support accurate order management and deliver exceptional customer service. This role involves assisting clients, handling inbound and outbound communications, and maintaining strong client relationships.

Responsibilities

Process customer orders accurately using data entry and Microsoft Office tools
Provide customer support via phone, email, and other channels
Make outbound calls to follow up on orders and resolve issues
Assist with order status, product information, and account inquiries
Maintain accurate records and uphold professional communication standards

Qualifications

Customer service or call center experience preferred
Strong English communication skills; bilingual/multilingual a plus
Proficiency in Microsoft Office and data entry
Strong attention to detail, organization, and multitasking skills

Schedule

Full-time (40 hours/week) with possible overtime
Availability between 8:00 AM – 8:00 PM EST, weekdays only

Benefits

401(k) with matching
Health, dental, and vision insurance
Paid time off
Employee discount

JOB ID: 169714

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David Kim

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.