Head of People & Organizational Development – Remote

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A fast-growing, multi-state restaurant group is hiring a Head of People & Organizational Development to build the systems, culture, and leadership capabilities that will support the next chapter of growth. This isn’t a “keep the lights on” role — this is for someone who can architect structure, elevate people practices, and partner directly with founders and Operations to professionalize a rapidly scaling organization.

Head of People & Organizational Development – Benefits and Compensation:

Competitive salary, DOE

Fully remote role with multi-state exposure

Comprehensive benefits package

Clear career path as the company scales

Growth-focused ownership group

Opportunity to design systems from scratch rather than inheriting a broken one

Head of People & Organizational Development – Requirements & Qualifications:

Multi-unit HR leadership experience in restaurants, hospitality, or similar high-volume environments

Experience building HR and people ops infrastructure: processes, policies, tech stack, and documentation

Ability to create and own a 1–3 year people and organizational development roadmap

Strong background in recruiting strategy for hourly, management, and corporate roles

Hands-on experience improving retention, bench strength, and leadership capability

Comfort supporting leaders across multiple states with diverse compliance requirements

Expertise in wage and hour, safety, labor law, immigration, and franchisor obligations

Data-driven decision-maker capable of building and tracking KPIs

Daily Responsibilities:

Architect scalable people systems across two national brands in multiple regions

Develop and measure KPIs: retention, internal mobility, manager capability, time-to-hire, eNPS

Partner directly with founders and Operations to strengthen culture and organizational clarity

Build workforce planning models and predictable promotion pipelines

Create and implement onboarding, training, and leadership development frameworks

Design and execute engagement, recognition, and retention programs

Standardize HR workflows, documentation, and technology for scale

Provide coaching, guidance, and people-development support to operators across all markets

Head of People & Organizational Development – Preferred Background & Skills:

Background in multi-unit restaurant, bakery, or hospitality people leadership

Proven success reducing turnover and building strong promotion pipelines

Experience implementing HR tech, people analytics, and training programs

Strong communicator with high EQ and the ability to influence operators

History of elevating culture, leadership capability, and organizational alignment across regions

At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 168681

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Cassandra Williams

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