Job Summary

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Spa General Manager

Join a nationally recognized spa brand with a thriving local location! We are seeking a dynamic, sales and service-driven Spa General Manager to lead our team, deliver exceptional guest experiences, and drive membership, retail, and overall spa revenue growth. This is an exciting opportunity to shape the success of our location while working with a supportive, growth-minded team.

Key Qualifications

2–3 years management experience in spa, salon, fitness, retail, or hospitality
Proven success in sales management, including membership, retail, and gift card sales
Strong leadership skills: coaching, accountability, and team development
Excellent communication and interpersonal skills
Calm under pressure with strong organization and multitasking abilities
Ability to work full-time including weekends
Passion for massage, skincare, and wellness services
Tech-savvy; experience with spa or retail booking systems a plus

Core Responsibilities

Lead, coach, and develop the front desk, sales, and service teams
Deliver exceptional guest experiences and resolve client concerns
Oversee spa operations, scheduling, inventory, and supply management
Drive membership conversion, retention, and retail/gift card sales
Recruit, hire, onboard, and train team members; conduct performance reviews
Optimize appointment books for maximum revenue and productivity
Ensure spa cleanliness, organization, and brand-standard compliance
Build community awareness through local engagement and outreach
Conduct weekly, monthly, and quarterly team and performance meetings
Maintain accurate employee documentation and administrative reporting

Performance Metrics

Spa Growth – Membership and retention results
Revenue – Sales of services, retail, and gift cards
Team Development – Training, coaching, and internal growth
Operational Excellence – Guest satisfaction, efficiency, and standards compliance
Community Awareness – Local involvement and recognition

What We Offer

Competitive salary: $55,000–$60,000
Performance-based bonuses
Medical, dental, and vision insurance
Paid time off (PTO) and flexible schedule
Employee discounts on services and retail
Supportive culture

Ready to Lead a High-Performing Spa?

If you are a motivated, growth-oriented leader who thrives on team development and delivering unforgettable guest experiences, we want to hear from you. Apply today and help this location become one of the top-performing spas in the region!

JOB ID: 172557

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Aimee Krisfalusi

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.