Job Summary

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The Guest Experience Manager is responsible for delivering an exceptional, seamless guest journey in a high-volume hospitality environment. This role provides hands-on leadership on the floor, ensuring service standards, guest engagement, and service recovery are executed at a consistently high level.

Guest Experience Manager Benefits/Compensation:

Competitive annual salary range
Full-time leadership role
High-impact position focused on guest satisfaction
Cross-department collaboration
Opportunities for career growth

Guest Experience Manager Responsibilities:

Lead and uphold front-of-house guest experience standards
Actively engage with guests to anticipate needs and resolve issues
Oversee front desk operations, guest flow, and service recovery
Conduct floor walk-throughs to ensure cleanliness, safety, and presentation
Train, coach, and support guest services team members

Guest Experience Manager Requirements:

3+ years of hospitality or guest services leadership experience
Strong communication and conflict-resolution skills
Proven ability to lead teams in fast-paced environments
Hands-on, visible leadership style with professional presence
Flexible availability, including evenings, weekends, and holidays

JOB ID: 171077

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Brian Menzie

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.