Job Summary

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We are a small, family-owned insurance agency seeking a motivated and professional Commercial Insurance Account Manager to join our team. We pride ourselves on a friendly, supportive work environment where employees build long-term careers — our team members have worked with us an average of 20+ years, and we’re excited to welcome another long-term addition.

This role offers hands-on exposure to a diverse commercial book with a focus on small-to-mid market accounts.

Key Responsibilities:

Develop and maintain positive working relationships with commercial insurance clients
Communicate with clients in a friendly, professional manner while addressing questions and concerns
Provide information and guidance on commercial lines insurance products and services
Handle “soup-to-nuts” commercial lines account management, including day-to-day servicing of assigned accounts
Quote both new and renewal commercial insurance business
Submit applications for new policies and bind coverage
Market, quote, and rate new business and renewal accounts
Maintain accurate records of customer interactions and transactions in Applied EPIC
Prepare certificates of insurance, client correspondence, and related documentation

For less-experienced candidates:

This role may initially function in a Commercial Lines Assistant capacity, supporting two Account Executives by processing new business and renewals, preparing certificates, sending client letters, and completing miscellaneous administrative tasks. With training and experience, this position is intended to grow into a full Commercial Lines Account Manager role.

Knowledge & Skills Desired:

Strong customer service focus with a high level of professionalism
Knowledge of commercial insurance products and their applications
Excellent computer skills; experience with Applied EPIC preferred (training available for the right candidate)
Strong verbal, written, and organizational skills
Ability to manage multiple priorities in a fast-paced, team-oriented environment

Benefits:

Health and dental insurance
Paid vacation, sick, and personal days
10 paid holidays
401(k) pension plan
Short-term and long-term disability insurance

JOB ID: 171007

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Mallory McNally

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.