Job Summary

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This is a high-visibility Service Manager role within a small, hands-on manufacturing environment that designs and builds complex equipment in-house. You’ll own post-sale service operations end to end—serving as the central coordination point between customers, dealers, service technicians, and internal teams. This is a command-center role, not a field technician position, built for someone who thrives on structure, follow-through, and accountability.

Service Manager Benefits and Compensation:

Competitive base salary
Medical, dental, and vision insurance
Paid time off and paid holidays
401(k) with company match
Stable, long-tenured manufacturing organization
Direct access to leadership and decision-makers
Opportunity to bring structure and process to a growing service function

Service Manager Requirements & Qualifications:

5+ years of experience in service management, technical support, or post-sale operations
Hands-on ownership of service ticket workflows, escalations, and customer communication
Experience coordinating service schedules, installations, or field support resources
Strong organizational skills in a fast-moving, detail-driven environment
Ability to interpret technical documentation and communicate clearly with customers and dealers
Experience verifying warranty status and managing service-related documentation
Customer-first mindset with urgency around follow-up and resolution
Clear, professional written and verbal communication skills
Ability to operate comfortably in a small manufacturing company setting

Key Day-to-Day Responsibilities

Own and manage the service portal and ticket escalation process
Assign service tickets based on urgency, warranty status, and technical scope
Serve as the primary escalation point for customers and dealers
Review weekly shipping schedules and identify upcoming installation needs
Coordinate and lead pre-installation meetings for custom and company-supported installs
Schedule service resources for on-site installs, preventative maintenance, training, and remote support
Prepare service quotes for service visits, preventative maintenance programs, and training
Manage remote service contracts including activation, coordination, and renewals
Maintain accurate service records, bulletins, and technical documentation
Support dealer, technician, and internal training initiatives

Service Manager Preferred Background & Skills:

Experience supporting industrial equipment, automation, or technical machinery
Comfort working with service portals, ticketing systems, or CRM platforms
Experience working with dealers, distributors, or field service teams
Background in preventative maintenance programs or service contract management
Calm under pressure and effective handling escalations
Process-driven mindset with strong ownership and follow-through

JOB ID: 170387

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Cassandra Williams

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.